Communicate with customers and set appointments with the contact person -
Work in cooperation with the Service Organization Dept. to recommend
equipment’s and services to meet customer requirements, considering
salable features, such as flexibility, cost, capacity, and economy of
operation. - Negotiate terms of sale and services with customer. -
Prepare offers and corporate agreement. - Hit quota - Follow up with
client to insure customer satisfaction **Customer Satisfaction
1) Answer your phone? Human contact
2) Don’t make promises unless you WILL keep them? Reliability
3) Listen to your customers? Address his needs
4) Deal with complaints? Effectiveness
5) Be helpful - even if there’s no immediate profit in it ? trust, popularity
6) Be courteous and knowledgeable? Comfort
7) Take the extra step? Care
8) Throw in something extra; additional information, a smile? Appreciation
Contact:
info@pavlisoft.com
No comments:
Post a Comment